If you have a client who frequently cancels, no-shows or you want to block them from booking online, you can use the No-Show Guard™ feature to restrict their booking privileges.

Here’s how to block a client from booking:

1. Navigate to the Clients page
2. Search for and select the client in question
3. Click on the More Options button
4. Select No-Show Guard™
5. The window below will open. Select Do not allow this client to book online.
   
6. Here's what it will look like when this client tries to book online
   

Additional No-Show Guard™ Options

Have a client that no-shows too often?

• Select Require this client to enter a credit card number
• This will prompt the client to provide a valid credit card before they can complete their booking
• You can then charge their card in the case of a no-show

Have a client that always cancels last-minute?

• Select Require this client to prepay for their appointments
• This will prompt the client to prepay before they can complete their booking, protecting you from a late cancellation

Need help?

Using the email address associated with your account, submit a support request form. Our amazing Customer Support Team will get back to you as quickly as possible. Our average first response time during business hours is approximately 15 minutes.