- Click here to submit an email support ticket, using the email address associated with your ClinicSense account
- To learn about chat support, please click here
- To learn about phone support, please click here
- To view current server status, please click here
Contents
Email support
- Click here to submit an email support ticket
- Please use the email address associated with your ClinicSense account
- Email support is available 9:00 AM to 8:00 PM (ET)
- Email support is available Monday through Friday (excluding holidays)
- Our average first response time is 15 minutes (during business hours)
Chat support
- Using a Premium account, log in to ClinicSense
- In the upper right corner, click the
Help?
button - In the lower right corner, click the
Chat with Support 💬
button
Chat support hours are generally:
- 11:00 AM to 7:30 PM (ET)
- Monday through Friday (excluding holidays)
- Hours and accessibility will vary, depending on availability
Phone support
- Phone support is available on an as-required basis, when issues can't be resolved via email
- To schedule a phone call, please submit a support request ticket
- Please include a detailed description of the issue, so we can best assess the request
- If the issue requires a phone call to resolve, we'll reply to schedule one