- Best practice is to use a different email address for each client
- However, you can use the same email for multiple clients
- When a client books online using a duplicate email address, clients will be asked to also enter their First Name
Notes
- ClinicSense uses the client’s email address to identify them when booking online
- There may be a case where two people in the same family want to use the same email address, this is especially common if you work with children
- Multiple clients using the same email address can sometimes cause confusion, so its best to use unique email addresses whenever possible
Video guide
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