Managing family members who use the same email address

  • Best practice is to use a different email address for each client
  • However, you can use the same email for multiple clients
  • When a client books online using a duplicate email address, clients will be asked to also enter their First Name

Notes

  • ClinicSense uses the client’s email address to identify them when booking online
  • There may be a case where two people in the same family want to use the same email address, this is especially common if you work with children
  • Multiple clients using the same email address can sometimes cause confusion, so its best to use unique email addresses whenever possible

Video guide


Related articles

Was this article helpful?
0 out of 0 found this helpful
Still have questions?

Our customer care team is here for you!

Submit a request