To refund a payment, follow these steps:
- Go to your Calendar
- Click on the appointment that you would like to refund
- Once the appointment is open, click on Invoice (in the left menu)
- Click on Refund payment
- Once the payment window is open, click the gear icon next to the payment you'd like to refund. Select Refund payment.
- Enter the amount you'd like to refund.
- Click the refund button.
If you'd like to refund a payment for an appointment that you have cancelled, please go to the Clients page, choose the client's Treatment History tab, and open the invoice from there.