You have the option to send up to 2 reminders. The first reminder can go out 1, 2, or 3 weeks before the appointment and the second reminder can go out 1, 2, or 3 days before the appointment. (The most common options are 1 week before and 1 day before).
To edit your reminder settings follow these steps
- Go to Setup
- Click on Reminders & confirmations.
- Click on the Reminders tab
Reminders will be sent by email or by text message (depending on the client’s preference as indicated on their client file).
Note: Text reminders are only available on our Standard and Premium plans for our customers in Canada and the United States.
Note: If you schedule an appointment for the same day or the following day, the client will not receive a reminder because the reminders for appointments on those days have already been sent. The client will, however, receive an appointment confirmation email.