With our Standard and Premium plans, you can make full use of the Google Reviews, an automated communications tool that is sent to clients after an appointment with the aim of encouraging them to leave a positive Google review. Within the email, your client will be presented to rate their experience with your practice on a scale from 1 - 10 and will be encouraged to leave a review through Google!
Contents
- Video guide
- How the ratings work
- Activate / deactivate
- Choose which practitioners participate
- Setting up your Google My Business profile
- Valid review URLs
Video guide
This video demonstrates how to ask for Google Reviews.
How the ratings work
- 1 - 6 = Poor
- 7 - 8 = Good
- 9 - 10 = Very good
All of your clients will have an opportunity to leave a review with Google as there is a link at the bottom of the page taking them directly to your Google Business page to leave a review.
Very good ratings
When they leave a 9 - 10 rating, they will be directed to leave feedback directly on your business's Google profile.
Other ratings
If they leave a 1 - 8 rating, they will have an opportunity to leave you feedback directly as well as have an opportunity to leave a review on Google.
When the Google Reviews campaign is enabled, clients will be emailed 1 day after their appointment asking them to leave a review. If they have been emailed in the last 30 days, they will not be sent an email.
Activate / deactivate
To activate or deactivate Google Reviews:
- Go to Communication > Google Reviews
- Toggle the switch either On or Off at the top right
Choose which practitioners participate
- Go to Communication > Google Reviews
- Click the dropdown next to Who will participate?
- Uncheck practitioners that will not partake in this marketing campaign
Setting up your Google My Business profile
- Go to Communication > Google Reviews
- Type in your Google My Business Profile URL in the respective field
- Click Save
Valid review URLs
If you see the following error, this is because we have detected the URL is not a Google URL:
The provided url
is not a valid google profile or review url
Google URLs are formatted as one of the following:
search.google.com/local/writereview?placeid=google.com/maps/place/business.google.com/g.page/