When booking online, clients are required to check off an I agree to the cancellation policy box. Clicking the phrase "cancellation policy" will display the policy for the client. This document explains how to adjust your practice's cancellation policy.

Scheduling settings

A time limit for cancellations can be set. The time limit will be displayed in the cancellation policy. Follow these steps to set the time limit:

1. On a computer or tablet, click Setup and then Scheduling settings
2. Click the SCHEDULING RULES tab, which is located in the upper left corner of the page
3. Scroll down to the "Clients can cancel/reschedule up to" section
4. Using the drop-down menu in that section, select the time limit you'd like to add
5. In the bottom right corner of the page, click the SAVE button

Payment settings

You can also set a late cancellation (and no-show) fee. Again, the fee will be displayed in the cancellation policy. Follow these steps to set the fee:

1. On a computer or tablet, click Setup and then Payment settings
2. Scroll down to the "Do you have a no-show / late cancellation fee?" section
3. Select the Yes option, which will present fee structure option
4. Select your preferred fee structure option and fill out any additional field(s) that may appear
5. In the bottom right corner of the page, click the SAVE button