Before choosing to pause your account, it's important to understand the following:
- The account can be unpaused at any time
- Only account superusers can pause an account
- The pause will begin at the end of your current billing cycle
- Once you pause your account, ClinicSense will continue to host all of your data
- You will have read-only access to everything within your account
- This includes appointments, clients, client files, email communication history, financial information, gift certificates, treatment notes, and reports
- New clients and appointments can't be added to a paused account
- Paused subscriptions will be invoiced for $5 per month
Contents
Pausing an annual subscription
- Log into ClinicSense as your practice's superuser
- Click on your profile image at the top right corner
- Select Subscription from the drop-down menu
- Under Change billing frequency, select Monthly
- Click Save in the bottom right corner
- Your subscription will change to monthly
- A pro-rated credit for any remaining time will be added to your account
- The credit will be used to pay for any future invoices, including the paused plan
- After switching to Monthly, follow the Pausing a monthly subscription steps, below
Pausing a monthly subscription
- Log into ClinicSense as your practice's superuser
- Click on your profile image at the top right corner
- Select Subscription from the drop-down menu
- Click the Pause Account option at the bottom right
- Follow the on-screen prompts
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