The COVID-19 form is sent as part of your 2nd appointment reminder (for most of our customers this goes out 1 day before the appointment). So if a client asks for the form, the first thing to do is to simply ask them to check their reminder.
If they have deleted the reminder, you can resend it (and the COVID-19 form will be included again).
To resend the reminder:
- Go to your Calendar
- Click on an appointment to open it
- Click on "Resend reminder" at the bottom