How to refund a gift certificate

 

To refund a gift certificate:

  1. Go to Sell > Gift Certificate
  2. Click View & Edit on the gift certificate that you'd like to refund

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  3. From the gift certificate window, scroll to the bottom of the page and click Refund

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  4. Enter the amount you'd like to refund
  5. Click the Refund button

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Refunding Discount

If a gift certificate is discounted, you will first need to remove the discount to clear the gift certificate balance completely.

  1. Navigate to Sell > Gift Certificates
  2. Click on the Gift Certificate in Question
  3. On the right-hand side, disable the discount by switching the toggle off

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  4. Click the Save button
  5. Refund the remaining balance from the gift certificate
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