To refund a gift certificate:
- Go to Sell > Gift Certificate
- Click View & Edit on the gift certificate that you'd like to refund
- From the gift certificate window, scroll to the bottom of the page and click Refund
- Enter the amount you'd like to refund
- Click the Refund button
Refunding Discount
If a gift certificate is discounted, you will first need to remove the discount to clear the gift certificate balance completely.
- Navigate to Sell > Gift Certificates
- Click on the Gift Certificate in Question
- On the right-hand side, disable the discount by switching the toggle off
- Click the Save button
- Refund the remaining balance from the gift certificate