How to send Availability Summary emails

This is a simple concept: the easiest way to fill up your empty time slots each week is to tell your clients that you have available time slots. That's exactly what an Availability Summary is. Set it up once and we'll automatically email your clients to share your upcoming availability with them.


Contents


Video guide

This video demonstrates how to set up an Availability Summary.


Setting up the Availability Summary

  1. Go to Communication 
  2. Click on Availability Summary

    Location of Communications and Availability Summary tabs in ClinicSense

  3. Toggle on Availability Summary (Located in the top right corner)

    Location of the activation toggle on the Availability Summary settings page

  4. Choose if you want the email to be sent every Sunday, every 2nd Sunday, or first Sunday of the month

    Screen_Shot_2022-09-14_at_19.42.13.png

  5. Select the practitioners whose available time slots you want to show

    Screen_Shot_2022-09-14_at_19.44.24.png

  6. Click on the Edit Design button to write and design your email

    Screen_Shot_2022-09-14_at_19.47.08.png

  7. Once in edit design you can do the following:
    • Upload or search for a cover photo
    • Select a background color
    • Add a custom message for your clients

      Screen_Shot_2022-09-14_at_19.57.40.png

​If clients prefer not to receive this email, they will have the option to unsubscribe. If they unsubscribe, they are only unsubscribing from availability campaigns, they will still get your other emails. You also have control over what emails each client receives directly on their client file by scrolling to the bottom to the Communication section.

That's it!

Notes:

  • The email will only show two weeks' worth of availability.
  • Clients who have had appointments within the past two weeks or are scheduled for appointments within the next two weeks will not receive the Availability Campaign.
  • The Availability Campaign will not be sent if:
    • Online Scheduling is disabled for the entire practice

    • If the selected practitioner(s) do not have online scheduling enabled.

    • There is no availability on the calendar.

    • Available time is insufficient for booking, considering the duration and cleanup time of your services.

 

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