In a client's Email log, several messages statues may appear:
Continue reading for more information on each status type.
Sending
- The email is being sent to our email provider
- Next step: Wait a few minutes for the email to send. If an email is in this status for longer than 10 minutes please contact support@clinicsense.com
Processed
- The email has been prepared for delivery by our email provider
- Next step: Wait a few minutes for the email to send. If an email is in this status for longer than 10 minutes please contact support@clinicsense.com
Deferred
- The receiving email provider has temporarily rejected the email
- The email cannot immediately be delivered, but it hasn’t been completely rejected
- Next step: There's nothing for you to do. We will continue to try to send the email
Delivered
- The receiving email provider has confirmed that the email has been successfully delivered
- This status does not guarantee that the email was placed in the recipient’s inbox. In fact, a delivered email is only the beginning of an opaque process, but open & click rates begin to give you an idea if the email was seen
- Next step:
- If the client says they did not receive the email, but the delivery status is "Delivered" then please ask them to check their junk/spam/promotions folder
- If the client does not see the email in the junk/spam/promotions folder, please ask them to contact their email service provider. Since the email service provider confirmed delivery, the client will need to ask them which folder the email went to
Open
- The email has been opened
- Disclaimer: Open and click rates may be skewed due to privacy and firewall settings
Clicked
- A link or button within the email has been clicked
- Disclaimer: Open and click rates may be skewed due to privacy and firewall settings
Spam report
- The client has marked your message as spam
- Next step: If this was done by mistake, the client can email support@clinicsense.com to request removal from the spam list
Failed
- The receiving email provider cannot or will not deliver a message. Failed emails are often caused by outdated or incorrectly entered email addresses
- It is possible your email was not even be sent to a recipient for delivery. For example, if the client previously marked one of your emails as spam, we are not allowed to email to them
- Next step:
- Confirm the email address is correct, with no typos
- If the client reported your email as spam and would like to be removed from the spam list please have them email support@clinicsense.com to request removal from the spam list