How and when can I contact the Support Team?

Support Hours

• Monday to Friday from 9am to 8pm (Eastern), excluding holidays

Email Support

Email support is available for all customers.

• Click here to submit an email support ticket
• Please use the email address associated with your ClinicSense account when submitting a support ticket
• During business hours, expect a reply within 20 minutes

Phone & Chat Support

Phone & chat support are available to customers on the Premium Plan. 

1. Log in to your ClinicSense account
2. In the upper right corner, click the VIP SUPPORT button
3. In the lower right corner, click the Chat with Support 💬 button

For customers on the Lite or Standard plan that would like to talk, please submit a support ticket detailing what you'd like to chat about and our team will arrange a call.