Skip to main content
Logo
Submit a request
  1. ClinicSense
  2. Troubleshooting & FAQ

Troubleshooting & FAQ

Find solutions to common issues and answers to FAQs about ClinicSense, including troubleshooting tips and platform assistance for smooth operation.

Troubleshooting

  • Why clients might not receive text messages
  • How to check that online scheduling is active
  • How to check if an email was sent to a client
  • Incorrect times appear on a client’s calendar
  • What do I do if I see a permissions error?

General FAQs

  • Add display logic, Required, & Office use only
  • Can I complete treatment notes on my phone?
  • What happens to a deleted practitioner's data?
  • Can the Calendar show me an entire month?
  • How do I add products to an invoice?
  • How do I add a second location to my practice?
  • See all 7 articles

Billing FAQs

  • Am I eligible for a subscription discount?
  • Is there a customer referral program?

Square FAQs

  • How do I connect Square to my account?
  • Can I connect more than one Square account?
  • How do I connect my Square Terminal?
  • Purchasing and cost of a Square Terminal
  • Connecting a Square Reader, Register, or Stand
  • When does Square make deposits to my account?
  • See all 8 articles

System status

  • Systems monitoring and status updates
Logo
Everything you need to run your health & wellness business.
Helpful Links
Account Setup Help Guides Trouble Shooting System Status