Troubleshooting & FAQ

Troubleshooting

• My online scheduling says "We are not currently taking appointments online"
• My client says they didn’t receive a reminder
• When a client adds their appointment to their personal calendar, the time is incorrect
• I get a message saying I don't have permission to do something

General FAQs

• Why can't my clients find the "Next" button when booking online?
• What do the appointment icons mean?
• How can I give someone access for a peer review?
• How do I split my schedule?
• Is there an app for ClinicSense?
• Can I do SOAP Notes from my phone?

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Billing FAQs

• How do I get the AMTA discount?
• How do I get the RMTAO discount?
• Does ClinicSense have a referral program?

Square FAQs

• How do I connect my Square account?
• Can I connect more than one Square account?
• How do I connect my Square Terminal?
• How do I buy a Square Terminal and how much does it cost?
• How do I connect my Square Reader?
• How do I connect my Square Register?

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System status

• System updates & monitoring