How to temporarily pause your subscription

Pausing your account can be useful when taking an extended leave. For shorter breaks, leaving your account active is recommended.

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About pausing

• Once you pause your account, ClinicSense will continue to host all of your data
• You will have read-only access to everything within your account
• Paused subscriptions will be invoiced for $5 per month

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Pausing a monthly subscription

1. Log into ClinicSense
2. Click on your profile image at the top right corner
3. Select Subscription from the drop-down menu
4. Click the Pause Account option at the bottom right
   
5. Follow the on-screen prompts

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Pausing an annual subscription

1. Log into ClinicSense
2. Click on your profile image at the top right corner
3. Select Subscription from the drop-down menu
   
   
4. Under Change billing frequency, select Monthly
   
   
5. Click Save in the bottom right corner
6. Your subscription will change to monthly
7. A pro-rated credit for any remaining time will be added to your account
8. The credit will be used to pay for any future invoices, including the paused plan
9. After switching to Monthly, follow the Pausing a monthly subscription steps

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Video guide

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