How to mark an appointment as a no-show

If a client does not show up for their appointment, you'll want to mark their appointment as a no-show. This will be saved to their treatment history and the invoice for the appointment will be updated to display the no-show fee.

 To mark an appointment as a no-show, follow these steps:

  1. Go to your Calendar page
  2. Click on the appointment you’d like to mark as a no-show

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  3. Click Mark As No Show.

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  4. You'll then see the window below, where you'll have a few options:
    • Set your no-show fee
    • Choose if you'd like to send the client an email notification of their no show
    • Choose if you'd like this email to prompt them to reschedule
    • Optionally write a custom message in the email notification to the client
  5. Click Confirm No Show

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Note: An appointment can only be marked as a no-show once the current time is later than the appointment start time.

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